We are an ethical and quality provider of natural healing resources and services on the internet and at the Naturopathic Healing Arts Center in Tulsa, Oklahoma. We have established general policy guidelines while also knowing that we cannot and do not cover all circumstances and situations. Fair and prompt resolution of your concerns is our goal.

Shipping Guidelines
We offer FREE UPS ground shipping on orders greater than $200.

If you have received any products in error or there are any mistakes in your order, please contact us immediately so we can correct it as soon as possible.

Supplements and food are shipped only via UPS. UPS ground is our standard shipping method. Some expedited UPS shipping options are available.

We do not ship to PO boxes.

We ship only to residence or business addresses in the USA. Orders shipped to Alaska and Hawaii may incur additional ship charges.

Orders placed after NOON central time will be processed the following business day. Contact us, if you wish to expedite shipping. Additional charges will apply for expedited orders.

Some products may be eligible for free shipping and they will be indicated as such in our store.  

Shipping Damage
Shipping damage must be reported to us immediately upon receipt of product. Retain the outer shipping carton and all damaged items. (Saving these items constitutes proof of the claim to UPS.) We cannot be responsible for any shipping damage compensation claims that occur beyond five days of receipt.

Returns
If you are unsatisfied with a product, you must call the Naturopathic Healing Arts Center within 30 days of the Invoice date of your order and we will make arrangements for your credit, refund or exchange depending on the circumstances. No products may be returned without prior arrangements with us, a Return Authorization ID issued by us and a copy of your invoice. Opened consumable products are not returnable unless they possess a manufacturing defect or have been damaged in shipping. Returned nutritional supplements must be shipped via UPS. If they are shipped via any other carrier, we will not credit your account or issue an exchange.

Our original shipping and handling charges are not refundable in the event of returns.

A restocking fee of 20% may be applied to unopened and undamaged returns, if we have agreed to accept the return. We strongly recommend that you seek the advice of Dr. Groves or other health care professional before you place your order.